Our return policy
At SmartBuy, we are committed to providing you with a high-quality shopping experience.
If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.
Return Policy
Returns are accepted under the following conditions:
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The product must be in its original condition, unused, unopened, and in its original packaging.
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Return requests must be made within 30 days of receiving your order.
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Promotional or customized items are non-returnable, unless they are defective due to a manufacturing issue.
Return Process
To initiate a return, please follow these steps:
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Contact our customer service at Smartbuyghana08@gmail.com to notify us of your return request.
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Carefully repackage the product in its original packaging.
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Send the product to the return address provided by our customer service team.
Return Shipping Costs
Return shipping fees are not the customer’s responsibility. We cover the return costs for any return or exchange.
Refunds
Once the returned item has been received and inspected, we will proceed with a refund.
The amount will be promptly credited to your original method of payment.
Exchanges
If you wish to exchange a product, please contact our customer service team.
We will process the exchange depending on the availability of the item you ordered.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at Smartbuyghana08@gmail.com.
We will arrange a refund and replacement at no additional cost to you.